Frequently Asked Questions

Yes, we have. Our store is located at:

Plaza Mebel
Gedung Plaza Mebel Lt.1 No.1/12-/13, Jl. RS. Fatmawati Kav.5, Jakarta Selatan

HyperMart Puri Indah
Jl. Puri Permai No.82, RT.2/RW.2, Kembangan Sel., Kec. Kembangan, Kota Jakarta Barat

Istana Plaza Bandung
Mall Istana Plaza lt.LG Jl, Pasir Kaliki No. 121-123, Bandung

You can shop with us by:

1. Visit Feather World's Retail Store
2. Online order at Feather World's Website Feather World's Official Website
3. Order via email or message, support@feather-world.com or 081387040056

Our customer service will assist you to place your order everyday during office hours, from 8 am to 7 pm.

No, we don't. We only accept payment via transfer. And also credit card from all bank accounts.

We will process your order immediately after the payment confirmation is received. For payment received on weekends or holiday, we will begin the process on Monday or the first business day after the holiday.

We always make sure that the item(s) we send to your destination is in a very good condition which is why refund service for damaged item(s) is not provided.

Yes, 1 year warranty is available for pillows, bolsters, featherbeds and quilts.

We will send you email notifications including the receipt number when your order has been shipped.

Yes. The shipping fee will follow the courier rate.

Unfortunately, we aren’t. We only serve shipping around Indonesia area.

We use JNE, J&T, Anter-Aja, Wahana shipping couriers.

We need 1-3 business days to process your order and the estimated time for shipping is usually around 2-3 business days for JADEBOTABEK area or 7 business days for other areas. Late arrivals due to bad weather, natural disaster, and courier’s internal constraints is beyond Feather World’s responsibility.